Apphud experienced a minor incident on August 20, 2024 affecting Dashboard, lasting 31s. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 20, 2024, 01:00 PM UTC
We encountered an issue that started at 10:30 UTC and lasted for about two hours. During this time, "Trial Started" events in Apphud were incorrectly recorded as "Intro Started" events. This problem only affected iOS apps using the V1 API (those that haven't uploaded their In-App Purchase Key). The issue occurred because the receipt data from Apple had both the "is_trial_period" and "is_in_intro_offer_period" fields set to "true," which caused a bug on our side. We have added a workaround, and the issue has been fixed. We apologize for the inconvenience caused.
- resolved Aug 20, 2024, 01:00 PM UTC
This incident has been resolved.
- postmortem Aug 20, 2024, 01:01 PM UTC
We encountered an issue that started at 10:30 UTC and lasted for about two hours. During this time, "Trial Started" events in Apphud were incorrectly recorded as "Intro Started" events. This problem only affected iOS apps using the V1 API \(those that haven't uploaded their In-App Purchase Key\). The issue occurred because the receipt data from Apple had both the "`is_trial_period`" and "`is_in_intro_offer_period`" fields set to "`true`," which caused a bug on our side. We have added a workaround, and the issue has been fixed. We apologize for the inconvenience caused.