Apphud incident

Delay in sending "User Created" events to Facebook, TikTok and Branch integrations

Notice Resolved View vendor source →

Apphud experienced a notice incident on April 16, 2025, lasting 1d 22h. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2025, 11:56 AM UTC
Resolved
Apr 18, 2025, 10:14 AM UTC
Duration
1d 22h
Detected by Pingoru
Apr 16, 2025, 11:56 AM UTC

Update timeline

  1. investigating Apr 16, 2025, 11:56 AM UTC

    We are currently experiencing delays in sending "User Created" events to third-party integrations. Events are not being sent to Facebook and TikTok, and some regular app events are not being sent to Branch. These events are stuck in a "Pending" state. Our engineers are actively working to resolve the issue. Once fixed, all pending events will be sent. Thank you for your patience.

  2. identified Apr 16, 2025, 11:57 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 16, 2025, 03:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 18, 2025, 10:14 AM UTC

    This incident has been resolved.