Appcues incident

Some clients are unable to load Appcues Studio

Critical Resolved View vendor source →

Appcues experienced a critical incident on May 27, 2025 affecting Studio (US), lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2025, 01:42 PM UTC
Resolved
May 27, 2025, 02:56 PM UTC
Duration
1h 14m
Detected by Pingoru
May 27, 2025, 01:42 PM UTC

Affected components

Studio (US)

Update timeline

  1. investigating May 27, 2025, 01:42 PM UTC

    Our team has received reports of the issue and is actively investigating to identify the root cause. We are working on a resolution as quickly as possible.

  2. identified May 27, 2025, 01:59 PM UTC

    Our team has identified a potential root cause related to a third-party provider. The provider is actively working on a fix.

  3. monitoring May 27, 2025, 02:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 27, 2025, 02:56 PM UTC

    The issue, caused by a third-party provider, has been fully resolved. Preventative measures have been implemented to reduce the risk of this dependency in the future.