Appcues experienced a notice incident on April 8, 2020 affecting Studio (US) and Flow Builder (US), lasting 3h. The incident has been resolved; the full update timeline is below.
Affected components
Studio (US)Flow Builder (US)
Update timeline
- identified Apr 08, 2020, 02:22 PM UTC
We've identified errors with an upstream database provider, Google Firebase, which are affecting certain functions on studio.appcues.com and the Appcues Flow Builder. Flow delivery to end users is not affected. We are monitoring the situation and will update as soon as the issue is resolved.
- monitoring Apr 08, 2020, 02:52 PM UTC
Full performance has been restored to studio.appcues.com and the Appcues Flow Builder. We continue to monitor the situation.
- resolved Apr 08, 2020, 05:22 PM UTC
This incident has been resolved.