Appcues experienced a notice incident on April 10, 2020 affecting Studio (US), lasting 4d. The incident has been resolved; the full update timeline is below.
Affected components
Studio (US)
Update timeline
- investigating Apr 10, 2020, 07:05 PM UTC
We are investigating analytics-related errors on studio.appcues.com. End-user flow delivery is not affected.
- identified Apr 10, 2020, 09:48 PM UTC
Analytics-related errors on studio.appcues.com are resolved. We are in the process of recalculating ‘Active Users’ and ‘Flow Frequency’ statistics on the Studio Overview page and NPS statistics. Until the recalculation is complete in the coming days, those values will be zero or incorrect. We will post again when complete.
- resolved Apr 14, 2020, 07:14 PM UTC
Analytics-related errors are still resolved. We'll continue to post updates on recalculating affected statistics at https://studio.appcues.com