Appcues incident

Flow analytics page does not load

Major Resolved View vendor source →

Appcues experienced a major incident on April 20, 2020 affecting Studio (US), lasting 2h 30m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2020, 06:07 PM UTC
Resolved
Apr 20, 2020, 08:37 PM UTC
Duration
2h 30m
Detected by Pingoru
Apr 20, 2020, 06:07 PM UTC

Affected components

Studio (US)

Update timeline

  1. investigating Apr 20, 2020, 06:07 PM UTC

    We are currently investigating an issue that is causing the Flow Analytics page to not load. This issue does not affect flow delivery.

  2. monitoring Apr 20, 2020, 06:37 PM UTC

    A potential issue has been identified and a fix is in place. We are actively monitoring the situation.

  3. investigating Apr 20, 2020, 07:36 PM UTC

    We are currently investigating an issue that is causing the Flow Analytics page to not load. This issue does not affect flow delivery.

  4. monitoring Apr 20, 2020, 08:19 PM UTC

    We are no longer experiencing errors loading Flow Analytics. We are actively monitoring the situation.

  5. resolved Apr 20, 2020, 08:37 PM UTC

    Issues displaying the Flow Analytics page have been resolved.