Appcues incident

Degraded Appcues API performance

Minor Resolved View vendor source →

Appcues experienced a minor incident on September 30, 2020 affecting HTTP API (US), lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2020, 02:45 PM UTC
Resolved
Sep 30, 2020, 04:58 PM UTC
Duration
2h 13m
Detected by Pingoru
Sep 30, 2020, 02:45 PM UTC

Affected components

HTTP API (US)

Update timeline

  1. investigating Sep 30, 2020, 02:45 PM UTC

    We are currently investigating degraded performance in Appcues API. End-user operations, such as showing flows, are affected.

  2. identified Sep 30, 2020, 04:12 PM UTC

    We have identified a potential cause and are actively working on a fix.

  3. resolved Sep 30, 2020, 04:58 PM UTC

    A fix has been deployed. Performance has been restored to normal levels.