Appcues experienced a major incident on June 8, 2021 affecting Javascript SDK (US) and HTTP API (US), lasting 2h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Javascript SDK (US)HTTP API (US)
Update timeline
- investigating Jun 08, 2021, 10:13 AM UTC
We are investigating degraded performance of the Appcues API.
- investigating Jun 08, 2021, 10:25 AM UTC
We have identified a broad outage within Fastly CDN that is causing the Appcues SDK script to fail to load properly. We are working toward a resolution. Further details of the outage may be found on Fastly's status page: https://status.fastly.com
- monitoring Jun 08, 2021, 10:52 AM UTC
The Appcues SDK is now being served successfully. We continue to monitor the situation.
- resolved Jun 08, 2021, 12:23 PM UTC
This incident has been resolved by the service provider.