Appcues experienced a minor incident on September 16, 2021 affecting HTTP API (US), lasting 2h 12m. The incident has been resolved; the full update timeline is below.
Affected components
HTTP API (US)
Update timeline
- investigating Sep 16, 2021, 01:02 PM UTC
We are investigating issues with abnormally high rates of error responses for some of out our API HTTP endpoints.
- identified Sep 16, 2021, 01:26 PM UTC
We've identified the underlying issue and are working on a fix.
- monitoring Sep 16, 2021, 01:54 PM UTC
A fix for this issue is being deployed and we are monitoring the result.
- monitoring Sep 16, 2021, 02:37 PM UTC
A fix has been fully deployed. We are seeing error counts normalize. We continue to monitor the situation.
- resolved Sep 16, 2021, 03:14 PM UTC
The incident has been resolved.