Appcues experienced a major incident on November 16, 2021 affecting Studio (US), lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Studio (US)
Update timeline
- investigating Nov 16, 2021, 06:07 PM UTC
We're investigating an issue causing a failure to load the Appcues Studio. End user flow delivery is not affected.
- identified Nov 16, 2021, 06:12 PM UTC
We've identified an issue accessing a data store causing this failure. End user flow delivery is not affected.
- monitoring Nov 16, 2021, 06:16 PM UTC
Access to the data store has been restored and Studio is currently available. We are monitoring the issue.
- resolved Nov 16, 2021, 06:19 PM UTC
This issue is resolved and the Appcues Studio is available.