Appcues experienced a major incident on December 15, 2021 affecting Studio (US) and Javascript SDK (US) and 1 more component, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Studio (US)Javascript SDK (US)HTTP API (US)segment.appcues.comFlow Builder (US)
Update timeline
- investigating Dec 15, 2021, 03:44 PM UTC
We are investigating issues with multiple services and will provide additional details as soon as possible.
- identified Dec 15, 2021, 03:57 PM UTC
We've identified the cause as an issue with internet connectivity at AWS and are monitoring the incident.
- identified Dec 15, 2021, 04:13 PM UTC
A root cause has been identified for the issue. Services are starting to recover.
- monitoring Dec 15, 2021, 04:20 PM UTC
Services have returned to normal operation. We will continue to monitor the situation closely.
- resolved Dec 15, 2021, 04:29 PM UTC
The incident is resolved. All services are operating normally.