Appcues incident

Intermittent Loading Failures in Appcues Studio

Notice Resolved View vendor source →

Appcues experienced a notice incident on April 5, 2023 affecting Studio (US), lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Apr 05, 2023, 06:35 PM UTC
Resolved
Apr 05, 2023, 08:42 PM UTC
Duration
2h 7m
Detected by Pingoru
Apr 05, 2023, 06:35 PM UTC

Affected components

Studio (US)

Update timeline

  1. investigating Apr 05, 2023, 06:35 PM UTC

    We are investigating an issue causing the Appcues Studio to intermittently fail to load. This issue appears to be related to a problem in a downstream provider. End user content delivery is unaffected. You can bypass this issue by reloading the Appcues Studio.

  2. identified Apr 05, 2023, 07:51 PM UTC

    The downstream provider has located the issue and is working on a fix. They are tracking the incident here: https://status.firebase.google.com/incidents/k8Hj8EZMSMkQvoCCQWpA

  3. monitoring Apr 05, 2023, 08:20 PM UTC

    A fix has been implemented and we are monitoring performance.

  4. resolved Apr 05, 2023, 08:42 PM UTC

    This issue has been resolved