Appcues incident
Degraded Appcues Appcues Studio and Content Delivery Performance
Appcues experienced a minor incident on September 18, 2023 affecting Studio (US) and HTTP API (US), lasting 10h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 18, 2023, 08:33 PM UTC
We are monitoring the impact of an outage at a 3rd party service provider on our systems. The incident is causing delays with processing our Analytics and Integrations. Additionally, we are seeing longer than normal delivery times for some end-user content.
- monitoring Sep 18, 2023, 10:16 PM UTC
We are continuing to monitor the situation with our 3rd party provider. At this time we no longer any impact to end-user content delivery. Analytics and Integrations continue to be delayed.
- monitoring Sep 19, 2023, 12:30 AM UTC
We are continuing to monitor the impact of an outage at a 3rd party service provider on our systems. The incident is causing delays with processing analytics in Studio and generating data exports. End-user content delivery is not affected.
- monitoring Sep 19, 2023, 03:14 AM UTC
We are continuing to monitor the impact of an outage at a 3rd party service provider on our systems. The incident continues to cause delays with processing analytics in Studio and generating data exports. End-user content delivery is not affected.
- resolved Sep 19, 2023, 07:01 AM UTC
This incident has ended. All systems are operatinal.