Appcues incident

Partial outage in Studio, Public API, and content delivery

Major Resolved View vendor source →

Appcues experienced a major incident on October 11, 2023 affecting Studio (US) and Flow Builder (US) and 1 more component, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Oct 11, 2023, 02:19 PM UTC
Resolved
Oct 11, 2023, 03:03 PM UTC
Duration
43m
Detected by Pingoru
Oct 11, 2023, 02:19 PM UTC

Affected components

Studio (US)Flow Builder (US)Public API (US)

Update timeline

  1. investigating Oct 11, 2023, 02:19 PM UTC

    We are investigating issues causing errors in Appcues Builder, Studio, and the Public API. There is some limited impact to end user content delivery and data collection.

  2. identified Oct 11, 2023, 02:47 PM UTC

    We've identified the issue and are working on a fix.

  3. monitoring Oct 11, 2023, 02:53 PM UTC

    A fix is in place and we are monitoring the recovery

  4. resolved Oct 11, 2023, 03:03 PM UTC

    This incident has been resolved.