Appcues incident

Content delivery slowdown

Minor Resolved View vendor source →

Appcues experienced a minor incident on December 6, 2023 affecting Javascript SDK (US) and HTTP API (US) and 1 more component, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2023, 04:52 PM UTC
Resolved
Dec 06, 2023, 06:58 PM UTC
Duration
2h 6m
Detected by Pingoru
Dec 06, 2023, 04:52 PM UTC

Affected components

Javascript SDK (US)HTTP API (US)Public API (US)

Update timeline

  1. investigating Dec 06, 2023, 04:52 PM UTC

    We are experiencing an issue with the Appcues API that is causing a slowdown in end user content delivery. We are investigating.

  2. investigating Dec 06, 2023, 05:57 PM UTC

    The incident is resolved.

  3. investigating Dec 06, 2023, 06:38 PM UTC

    We are seeing a new instance of degraded performance and are investigating.

  4. resolved Dec 06, 2023, 06:58 PM UTC

    We have identified the root cause for this issue. The issue is now cleared.