Apaleo incident

Incident on 2023-08-12 17:00 UTC

Minor Resolved View vendor source →

Apaleo experienced a minor incident on August 12, 2023 affecting Payment, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2023, 05:03 PM UTC
Resolved
Aug 12, 2023, 06:31 PM UTC
Duration
1h 28m
Detected by Pingoru
Aug 12, 2023, 05:03 PM UTC

Affected components

Payment

Update timeline

  1. investigating Aug 12, 2023, 05:03 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 12, 2023, 05:04 PM UTC

    Our payment processing infrastructure is running behind which is causing inaccuracies in the folio payments. No data or payments have been lost and the system should be caught up shortly.

  3. resolved Aug 12, 2023, 06:31 PM UTC

    This incident has been resolved.