Apaleo incident

Degraded webhook performance and other services

Major Resolved View vendor source →

Apaleo experienced a major incident on April 5, 2022 affecting API and Webhooks and 1 more component, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Apr 05, 2022, 10:38 PM UTC
Resolved
Apr 05, 2022, 11:51 PM UTC
Duration
1h 13m
Detected by Pingoru
Apr 05, 2022, 10:38 PM UTC

Affected components

APIWebhooksPayment

Update timeline

  1. investigating Apr 05, 2022, 10:38 PM UTC

    We are currently investigating a severe degraded webhook performance

  2. identified Apr 05, 2022, 11:01 PM UTC

    We have identified the issue and we are working on fixing it. Other parts of the system are fully operational

  3. monitoring Apr 05, 2022, 11:22 PM UTC

    A fix has been implemented, we are monitoring closely all system parts are fully operational

  4. resolved Apr 05, 2022, 11:51 PM UTC

    This incident has been resolved.