Apaleo experienced a major incident on February 5, 2025 affecting API and Payment, lasting 9h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 05, 2025, 03:00 AM UTC
We're experiencing an elevated level of API errors from a 3rd party service and are currently looking into the issue.
- investigating Feb 05, 2025, 03:11 AM UTC
Our 3rd party service has indicated there is a network issue on their side and they are investigating. We will continue to monitor and update as soon as we know more.
- monitoring Feb 05, 2025, 04:42 AM UTC
Errors rates appear to be back to normal very low levels, even so we will continue monitoring until we get the "all clear" status from our 3rd party service.
- monitoring Feb 05, 2025, 05:21 AM UTC
Unfortunately, we are seeing error rates going up again the last while from our 3rd party service for certain API calls, we continue to monitor.
- monitoring Feb 05, 2025, 07:00 AM UTC
The 3rd party service appears stable for the last hour. They are performing additional testing to ensure all is good. We await further update.
- monitoring Feb 05, 2025, 08:46 AM UTC
All issues with our 3rd party service are confirmed to be resolved. We will continue to monitor for a while.
- resolved Feb 05, 2025, 12:20 PM UTC
After careful monitoring all is working as expect. This incident has been resolved.