Anthology incident

Student application down for few customers in US region

Critical Resolved View vendor source →

Anthology experienced a critical incident on April 3, 2024 affecting Anthology Student, lasting 7h 28m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2024, 11:20 PM UTC
Resolved
Apr 04, 2024, 06:48 AM UTC
Duration
7h 28m
Detected by Pingoru
Apr 03, 2024, 11:20 PM UTC

Affected components

Anthology Student

Update timeline

  1. investigating Apr 04, 2024, 01:00 AM UTC

    Starting from 7.20PM EST on 3rd April 2024, few customers located in US region might face connectivity issues while accessing Anthology student application. Our service provider notified about database issue affecting US region. We have involved our technical team they are working on this issue.

  2. identified Apr 04, 2024, 02:07 AM UTC

    The Anthology Student application is being impacted by an underlying database issue that has been identified by our service provider.

  3. monitoring Apr 04, 2024, 02:13 AM UTC

    Our technical team has taken steps to mitigate this issue by applying a workaround and the student application is up. We will continue to monitor this issue and follow up with our service provider.

  4. resolved Apr 04, 2024, 06:48 AM UTC

    Our engineers have monitored the fix and confirmed the issue is resolved.