Anthology experienced a critical incident on May 10, 2024, lasting 3h 36m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 10, 2024, 06:40 AM UTC
Starting around 1.40 AM ET on May 10th, our engineers began investigating an issue where users are unable to login to Connect application. this is impacting few customers in EMEA region. The site does not load, and users can experience errors. We will provide update as soon as more information becomes available.
- identified May 10, 2024, 07:12 AM UTC
Our engineers have identified the issue and are working toward a fix. We will provide another update as soon as more information becomes available.
- identified May 10, 2024, 07:43 AM UTC
Our engineering team is continuing to work on a fix for this issue. We appreciate your patience as we work to resolve this. We will provide another update as soon as more information becomes available.
- identified May 10, 2024, 08:34 AM UTC
Our engineers are continuing to work towards a fix for this issue. At this time, customers may still see errors while accessing Connect application. We will provide another update as soon as more information becomes available.
- identified May 10, 2024, 09:09 AM UTC
We are actively working to mitigate this issue. We will provide another update by 7:00 AM ET May 10th 2024.
- monitoring May 10, 2024, 09:40 AM UTC
Our technical team has fixed the issue, and we are monitoring the results.
- resolved May 10, 2024, 10:16 AM UTC
Our engineers have monitored the fix and confirmed the issue with Connect application has been resolved. All the services are up.