Anthology incident

Intermittent availability issue for Student application - US west region

Critical Resolved View vendor source →

Anthology experienced a critical incident on August 13, 2024 affecting Anthology Student, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2024, 02:38 PM UTC
Resolved
Aug 13, 2024, 04:20 PM UTC
Duration
1h 42m
Detected by Pingoru
Aug 13, 2024, 02:38 PM UTC

Affected components

Anthology Student

Update timeline

  1. investigating Aug 13, 2024, 02:38 PM UTC

    Our engineering team is currently investigating an intermittent issue affecting users in the West US region. Some users may experience slowness and errors while accessing the student application.

  2. investigating Aug 13, 2024, 03:13 PM UTC

    Our engineers continue to investigate this issue. We will provide another update in 30 minutes or as soon as more information becomes available.

  3. monitoring Aug 13, 2024, 03:35 PM UTC

    The issue has been resolved, and all services are now functioning normally. We apologize for any inconvenience this may have caused and appreciate your understanding. We are monitoring the results.

  4. resolved Aug 13, 2024, 04:20 PM UTC

    This incident has been resolved and it was observed that clients are operating normally.