Anthology incident
Student and Nexus CRM applications connectivity issues in South Africa North region
Anthology experienced a critical incident on March 14, 2024 affecting Anthology Student and CampusNexus CRM, lasting 1d 13h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 14, 2024, 11:57 AM UTC
Starting 6.30AM EST 14th March, our service provider notified about a network latency issue which is impacting South Africa region. Users in this region may face latency or availability issues. We will provide further updates as information becomes available.
- investigating Mar 14, 2024, 01:02 PM UTC
Customers in South Africa North may experience increased network latency or packet drops when accessing their resources, degradation and availability issues. Our service provider is currently investigating a networking issue that has resulted in higher-than-expected latency for users whose resources are hosted in or connect with South Africa North. The next update will be provided in 60 minutes, or as events warrant.
- identified Mar 14, 2024, 02:03 PM UTC
Our service provider has Identified that multiple fiber cables on the West Coast of Africa have been impacted which reduced total capacity supporting regions in South Africa. In addition to these cable impacts, the on-going cable cuts in the Red Sea are also impacting capacity on the East Coast of Africa. This combination of incidents has impacted all Africa capacity – including other Cloud providers and public Internet as well. Our service provider is exploring the following mitigation workstreams: Working with our local network partner to fix defective links. Exploring traffic redirection and optimization on network The next update will be provided in 60 minutes, or as event warrant.
- identified Mar 14, 2024, 03:11 PM UTC
Our service provider estimates the mentioned mitigation workstreams will take up to 12 hours to complete. The next update will be provided in 4 hours or as events warrant.
- monitoring Mar 14, 2024, 07:59 PM UTC
Simultaneous mitigation steps applied by our service provider has helped to normalize the network bandwidth. Anthology Student and CRM application are up by 14th March 2.14 PM EST for all the customers in South Africa North region. We will continue to monitor the site's Stability.
- resolved Mar 16, 2024, 01:26 AM UTC
This incident has been resolved.