Anthology experienced a critical incident on June 30, 2024 affecting Anthology Reach, lasting 9h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 30, 2024, 04:36 AM UTC
We are experiencing issues with Reach application. Some of the customers may be unable to load the site or login to their accounts. We are working on the issue, and we will provide another update in 30 minutes or as soon as more information becomes available.
- identified Jun 30, 2024, 05:07 AM UTC
Our engineers have identified the issue and are working toward a fix. At this time, few customers may still see errors while accessing Reach application. We will provide another update within 30 minutes or as soon as more information becomes available.
- identified Jun 30, 2024, 05:42 AM UTC
Our engineering team is continuing to work on a fix for this issue. We appreciate your patience as we work to resolve this. We will provide another update in 60 minutes or as soon as more information becomes available. At this point, eta is unclear.
- identified Jun 30, 2024, 06:48 AM UTC
We have identified the issue and continue to work to resolve this issue as quickly as possible. We will share the ETA once available.
- identified Jun 30, 2024, 07:57 AM UTC
The cause of the issue has been identified. We are actively working to fix this issue. Next update will at 6AM EST 30th June 2024
- monitoring Jun 30, 2024, 09:48 AM UTC
Our technical Team has fixed the issue and we are monitoring the results.
- resolved Jun 30, 2024, 01:55 PM UTC
Our engineers have monitored the fix and confirmed the issue with Reach application has been resolved. All services are now operating normally currently.