Anthology incident

Connect, Apply Yourself and App Review applications are down - UK region and US region

Critical Resolved View vendor source →

Anthology experienced a critical incident on July 23, 2024, lasting 1d 16h. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2024, 09:57 AM UTC
Resolved
Jul 25, 2024, 02:35 AM UTC
Duration
1d 16h
Detected by Pingoru
Jul 23, 2024, 09:57 AM UTC

Update timeline

  1. investigating Jul 23, 2024, 09:57 AM UTC

    Our engineers are investigating an issue where users are unable to access Connect application. this is impacting UK region. The site does not load, and users can experience errors.

  2. investigating Jul 23, 2024, 10:28 AM UTC

    Our engineering team is still investigating the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

  3. investigating Jul 23, 2024, 10:34 AM UTC

    We are continuing to investigate this issue.

  4. investigating Jul 23, 2024, 11:13 AM UTC

    Our dedicated team is actively investigating this issue. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause. We expect to provide another update in 30 minutes or as soon as more information becomes available.

  5. investigating Jul 23, 2024, 11:53 AM UTC

    We appreciate your patience as we work to resolve this issue. We will provide another update in 30 minutes or as soon as more information becomes available.

  6. investigating Jul 23, 2024, 12:50 PM UTC

    Our engineers are continuing to investigate this issue. At this time, we do not have an ETA. Users are unable to access or see errors while accessing Connect application. We will provide another update within 60 minutes or as soon as more information becomes available.

  7. investigating Jul 23, 2024, 02:01 PM UTC

    Our engineers are continuing to investigate this issue. At this time, we do not have any ETA. Next update will be at 12PM EST July 23rd, 2024.

  8. identified Jul 23, 2024, 03:40 PM UTC

    Our team has identified the problem and is actively working to restore the system. We anticipate full availability within the next 3 hours. Thank you for your patience and understanding.

  9. identified Jul 23, 2024, 06:22 PM UTC

    Several of the affected systems have recovered and work continues with the remaining environments. Clients in US region should now be able to access Connect ApplyYourself and App Review applications.

  10. identified Jul 23, 2024, 07:40 PM UTC

    Our engineers are continuing to work on a fix for this issue. Next update will be at 5 PM EST July 23rd, 2024.

  11. identified Jul 23, 2024, 09:00 PM UTC

    Our engineers are continue to work to resolve this issue as quickly as possible. We will share the ETA once available.

  12. identified Jul 24, 2024, 01:06 AM UTC

    Our engineers are continuing to work on a fix for this issue. At this time, we do not have an ETA. Next update will be at 11 PM EST July 23rd 2024.

  13. identified Jul 24, 2024, 03:00 AM UTC

    Our Engineers are continuing to work with our service provider for the fix. We will provide another update by 01:00 AM EST on July 24th, 2024.

  14. identified Jul 24, 2024, 05:00 AM UTC

    We are working with our service provider to fix the underlying problem. We don't have an ETA for now. Next update by 3 AM EST on July 24th, 2024.

  15. identified Jul 24, 2024, 07:00 AM UTC

    Our Engineers are actively working on multiple parallel paths with our service provider to mitigate this issue. We will provide another update by 5:00 AM EST on July 24th, 2024.

  16. identified Jul 24, 2024, 09:00 AM UTC

    We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this has caused. Currently, we’re focused on mitigating the problem that is resulting in propagation delays. we are hopeful that this mitigation will significantly improve the situation. Next update by 7 AM EST on July 24th, 2024.

  17. identified Jul 24, 2024, 11:02 AM UTC

    We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this has caused. Currently, we’re focused on mitigating the problem that is resulting in propagation delays. we are hopeful that this mitigation will significantly improve the situation. Next update by 10 AM EST on July 24th, 2024.

  18. identified Jul 24, 2024, 02:04 PM UTC

    Our engineers are continuing to work on a fix for this issue. At this time, we do not have an ETA. Next update will be at 12 PM EST July 24th 2024.

  19. identified Jul 24, 2024, 04:11 PM UTC

    Our engineers are continuing to work on a fix for this issue. At this time, we do not have an ETA. Next update will be at 3 PM EST July 24th 2024.

  20. identified Jul 24, 2024, 04:55 PM UTC

    Clients in UK region and US region both are unable to access or see errors while accessing Connect application. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this has caused. Currently, we’re focused on mitigating the problem. At this time, we do not have an ETA. Next update will be at 3 PM EST July 24th 2024.

  21. identified Jul 24, 2024, 07:02 PM UTC

    Clients in UK region and US region both are unable to access or see errors while accessing Connect application. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this has caused. Currently, we’re focused on mitigating the problem. At this time, we do not have an ETA. Next update will be at 5 PM EST July 24th 2024.

  22. monitoring Jul 24, 2024, 09:06 PM UTC

    Team has fixed the issue and we are monitoring the results.

  23. resolved Jul 25, 2024, 02:35 AM UTC

    This incident has been resolved and it was observed that clients are operating normally.