Anthology incident
Intermittent availability issue for Student application - US west region
Anthology experienced a major incident on August 12, 2024 affecting Anthology Student, lasting 3h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2024, 06:13 PM UTC
Our engineering team is currently investigating an intermittent issue affecting users in the West US region. Some users may experience slowness and errors while accessing the student application.
- investigating Aug 12, 2024, 06:44 PM UTC
Our engineers continue to investigate this issue. We will provide another update in 30 minutes or as soon as more information becomes available.
- investigating Aug 12, 2024, 07:18 PM UTC
Our engineers are continuing to work towards a fix for this issue. At this time, users may still see errors while accessing student application. We will provide another update within 30 minutes or as soon as more information becomes available.
- investigating Aug 12, 2024, 07:51 PM UTC
Our engineering team is continuing to work on a fix for this issue. We appreciate your patience as we work to resolve this. We will provide another update in 30 minutes or as soon as more information becomes available.
- investigating Aug 12, 2024, 08:22 PM UTC
Our dedicated team is already actively addressing this, employing all measures to swiftly diagnose and rectify the issues. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause.
- monitoring Aug 12, 2024, 08:53 PM UTC
The issue has been resolved, and all services are now functioning normally. We apologize for any inconvenience this may have caused and appreciate your understanding. We are monitoring the results.
- resolved Aug 12, 2024, 09:35 PM UTC
This incident has been resolved and it was observed that clients are operating normally.