Anthology incident

Unable to access Radius application-Global

Critical Resolved View vendor source →

Anthology experienced a critical incident on December 5, 2024, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2024, 01:34 PM UTC
Resolved
Dec 05, 2024, 04:08 PM UTC
Duration
2h 33m
Detected by Pingoru
Dec 05, 2024, 01:34 PM UTC

Update timeline

  1. investigating Dec 05, 2024, 01:34 PM UTC

    Our engineers began investigating an issue where users are unable to access Radius application. this is impacting all regions. The site does not load, and users can experience errors. We will provide update as soon as more information becomes available.

  2. identified Dec 05, 2024, 02:00 PM UTC

    Our engineers have identified the issue and are working toward a fix. We will provide another update in 30 minutes or as soon as more information becomes available.

  3. identified Dec 05, 2024, 02:30 PM UTC

    Our engineering team is continuing to work on a fix for this issue. We appreciate your patience as we work to resolve this. We will provide another update in 30 minutes or as soon as more information becomes available.

  4. monitoring Dec 05, 2024, 02:45 PM UTC

    Our technical Team has fixed the issue and we are monitoring the results.

  5. resolved Dec 05, 2024, 04:08 PM UTC

    This incident has been resolved and it was observed that clients are operating normally.