Anthology incident
Intermittent availability issue for Student application - US west region
Anthology experienced a critical incident on March 9, 2025 affecting Anthology Student, lasting 11h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 09, 2025, 01:49 PM UTC
Starting March 9th at 8:05 AM EST, users in the West US region may experience intermittent issues with the student application, including timeouts and increased latency. We are actively working with our service provider to resolve the issue and will provide an update within 60 minutes or as soon as new information becomes available.
- identified Mar 09, 2025, 02:44 PM UTC
Our service provider has identified the issue as an unexpected spike in usage affecting backend resources impacting the student application. They are actively investigating mitigation options. At this time, we don't have an ETA, but we will update the progress in next 60 mins.
- identified Mar 09, 2025, 03:45 PM UTC
Our service provider continues to mitigate this intermittent issue. There is no ETA for now. The next update will be provided within 60 minutes, or as events warrant.
- monitoring Mar 09, 2025, 04:51 PM UTC
A fix has been implemented and we are monitoring the result.
- resolved Mar 10, 2025, 01:06 AM UTC
This incident has been resolved and it was observed that clients are operating normally.