AnewHealth experienced a critical incident on August 31, 2021 affecting MCS - MedWise Clinical Solutions, lasting 1h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 31, 2021, 07:41 PM UTC
We are aware of an issue that is currently affecting MedWise. Our team is diligently working to resolve this as quickly as possible. We apologize for any inconvenience this is causing and will provide an update as soon as we know more. For other or urgent concerns, please contact your dedicated liaison.
- identified Aug 31, 2021, 08:00 PM UTC
We have confirmed that the underlying issue is with a third-party service used by MedWise. Our team is actively working with them to resolve the issue and will continue to keep you updated.
- identified Aug 31, 2021, 08:27 PM UTC
MedWise functionality is actively being restored, but intermittent issues may still arise. Our team will continue to work toward resolution and we will keep you updated as these efforts progress.
- monitoring Aug 31, 2021, 09:11 PM UTC
Our third-party provider has applied a workaround to their impacted environment. Our monitoring and testing indicate that MedWise functionality has been restored. We will continue to actively monitor MedWise to ensure full functionality and will update you as appropriate. Thank you for your continued patience as we've worked to address this interruption.
- resolved Aug 31, 2021, 09:40 PM UTC
MedWise is confirmed to be fully operational. We apologize for the inconvenience you may have experienced and appreciate your patience as we investigated and resolved the outage. Should you have accessibility issues or questions, please contact your dedicated liaison.