AnewHealth experienced a major incident on December 7, 2021 affecting MCS - MedWise Clinical Solutions, lasting 1h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 07, 2021, 06:24 PM UTC
We are aware of an issue that is currently affecting MedWise. Our team is diligently working to resolve this as quickly as possible. We apologize for any inconvenience this is causing and will provide an update as soon as we know more. For other or urgent concerns, please contact your dedicated liaison.
- identified Dec 07, 2021, 06:58 PM UTC
Some users have reported problems finding certain medications in MedWise. We are currently working diligently to resolve the issue. Currently, most users are experiencing normal operation. For those continuing to experience issues, or urgent concerns, please contact your dedicated liaison.
- resolved Dec 07, 2021, 08:15 PM UTC
MedWise is operational. We apologize for the inconvenience you may have experienced and appreciate your patience as we investigated and resolved the outage. Should you have accessibility issues or questions, please contact your dedicated liaison.