AnewHealth experienced a major incident on November 17, 2023 affecting MCS - MedWise Clinical Solutions, lasting 19d 22h. The incident has been resolved; the full update timeline is below.
Affected components
MCS - MedWise Clinical Solutions
Update timeline
- identified Nov 17, 2023, 03:30 PM UTC
We are aware of an issue that is currently affecting the MedWise Sandbox function used for simulating medication changes. Users are currently unable to launch the Sandbox; however, all other features are operational. Our team is diligently working to resolve this as quickly as possible. We apologize for any inconvenience this is causing and will provide an update as soon as we know more. For other or urgent concerns, please contact your dedicated liaison.
- resolved Dec 07, 2023, 01:58 PM UTC
This incident has been resolved.