AnewHealth experienced a major incident on December 23, 2024 affecting MCS - MedWise Clinical Solutions, lasting 3h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 23, 2024, 03:55 PM UTC
We are aware of an issue that is currently affecting MedWise. Our team is diligently working to resolve this as quickly as possible. We apologize for any inconvenience this is causing and will provide an update as soon as we know more [information/regarding a timeline for resolution]. For other or urgent concerns, please contact your dedicated liaison.
- identified Dec 23, 2024, 04:37 PM UTC
We are continuing to work on a fix for this issue.
- identified Dec 23, 2024, 05:25 PM UTC
We are continuing to work on a fix for this issue.
- identified Dec 23, 2024, 06:30 PM UTC
Technicians are still engaged troubleshooting the issue. There is no ETA on resolution.
- identified Dec 23, 2024, 07:07 PM UTC
The technical teams have identified the cause are in the process of implementing a fix.
- resolved Dec 23, 2024, 07:54 PM UTC
The fix was implemented and tested successfully. Service is now restored.