Ancestry incident

Customers may be experiencing issues at this time. Investigation underway.

Critical Resolved View vendor source →

Ancestry experienced a critical incident on August 28, 2026 affecting Family Tree Features, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2026, 02:08 PM UTC
Resolved
Aug 28, 2026, 02:30 PM UTC
Duration
21m
Detected by Pingoru
Aug 28, 2026, 02:08 PM UTC

Affected components

Family Tree Features

Update timeline

  1. investigating Aug 28, 2026, 02:08 PM UTC

    The cause for site impact is being investigated at this time. Additional information and status will be provided as available.

  2. resolved Aug 28, 2026, 02:30 PM UTC

    This incident has been resolved.