Ancestry incident

Customers may be experiencing issues at this time. Investigation underway.

Critical Resolved View vendor source →

Ancestry experienced a critical incident on September 24, 2026 affecting Family Tree Features, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2026, 09:47 PM UTC
Resolved
Sep 24, 2026, 09:59 PM UTC
Duration
11m
Detected by Pingoru
Sep 24, 2026, 09:47 PM UTC

Affected components

Family Tree Features

Update timeline

  1. investigating Sep 24, 2026, 09:47 PM UTC

    The cause for site impact is being investigated at this time. Additional information and status will be provided as available.

  2. resolved Sep 24, 2026, 09:59 PM UTC

    This incident has been resolved.