Ancestry incident

Customers may be experiencing issues at this time. Investigation underway.

Critical Resolved View vendor source →

Ancestry experienced a critical incident on July 17, 2023 affecting Shopping Cart, lasting 18h 34m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2023, 09:14 PM UTC
Resolved
Jul 18, 2023, 03:49 PM UTC
Duration
18h 34m
Detected by Pingoru
Jul 17, 2023, 09:14 PM UTC

Affected components

Shopping Cart

Update timeline

  1. investigating Jul 17, 2023, 09:14 PM UTC

    The cause for site impact is being investigated at this time.

  2. investigating Jul 18, 2023, 03:49 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 18, 2023, 03:49 PM UTC

    This incident has been resolved.