Ancestry incident

Customers may be experiencing issues at this time. Investigation underway.

Critical Resolved View vendor source →

Ancestry experienced a critical incident on March 23, 2026 affecting Family Tree Features, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Mar 23, 2026, 06:17 PM UTC
Resolved
Mar 23, 2026, 06:34 PM UTC
Duration
16m
Detected by Pingoru
Mar 23, 2026, 06:17 PM UTC

Affected components

Family Tree Features

Update timeline

  1. investigating Mar 23, 2026, 06:17 PM UTC

    The cause for site impact is being investigated at this time. Additional information and status will be provided as available.

  2. resolved Mar 23, 2026, 06:34 PM UTC

    This incident has been resolved.