Ancestry incident

Customers may be experiencing issues at this time. Investigation underway.

Critical Resolved View vendor source →

Ancestry experienced a critical incident on September 18, 2023 affecting Family Tree Features and Search Functionality and 1 more component, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2023, 06:27 PM UTC
Resolved
Sep 18, 2023, 07:49 PM UTC
Duration
1h 21m
Detected by Pingoru
Sep 18, 2023, 06:27 PM UTC

Affected components

Family Tree FeaturesSearch FunctionalityHint-related Functionality

Update timeline

  1. investigating Sep 18, 2023, 06:27 PM UTC

    The cause for site impact is being investigated at this time.

  2. resolved Sep 18, 2023, 07:49 PM UTC

    This incident has been resolved.