Ancestry incident

Customers may be experiencing issues at this time. Investigation underway.

Critical Resolved View vendor source →

Ancestry experienced a critical incident on October 13, 2023 affecting Search Functionality, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2023, 08:52 PM UTC
Resolved
Oct 13, 2023, 09:30 PM UTC
Duration
38m
Detected by Pingoru
Oct 13, 2023, 08:52 PM UTC

Affected components

Search Functionality

Update timeline

  1. investigating Oct 13, 2023, 08:52 PM UTC

    The cause for site impact is being investigated at this time.

  2. investigating Oct 13, 2023, 08:58 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 13, 2023, 09:30 PM UTC

    This incident has been resolved.