Ancestry incident

Customers may be experiencing issues at this time. Investigation underway.

Critical Resolved View vendor source →

Ancestry experienced a critical incident on December 14, 2023 affecting Family Tree Features, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Dec 14, 2023, 05:55 PM UTC
Resolved
Dec 14, 2023, 06:16 PM UTC
Duration
21m
Detected by Pingoru
Dec 14, 2023, 05:55 PM UTC

Affected components

Family Tree Features

Update timeline

  1. investigating Dec 14, 2023, 05:55 PM UTC

    The cause for site impact is being investigated at this time.

  2. resolved Dec 14, 2023, 06:16 PM UTC

    This incident has been resolved.