Ancestry incident

Customers may be experiencing issues at this time. Investigation underway.

Critical Resolved View vendor source →

Ancestry experienced a critical incident on January 2, 2024 affecting Family Tree Features, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Jan 02, 2024, 11:04 PM UTC
Resolved
Jan 02, 2024, 11:13 PM UTC
Duration
9m
Detected by Pingoru
Jan 02, 2024, 11:04 PM UTC

Affected components

Family Tree Features

Update timeline

  1. investigating Jan 02, 2024, 11:04 PM UTC

    The cause for site impact is being investigated at this time.

  2. resolved Jan 02, 2024, 11:13 PM UTC

    This incident has been resolved.