Ancestry incident

Customers may be experiencing issues at this time. Investigation underway.

Critical Resolved View vendor source →

Ancestry experienced a critical incident on April 8, 2024 affecting Family Tree Features, lasting 4h 40m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2024, 08:26 PM UTC
Resolved
Apr 09, 2024, 01:06 AM UTC
Duration
4h 40m
Detected by Pingoru
Apr 08, 2024, 08:26 PM UTC

Affected components

Family Tree Features

Update timeline

  1. investigating Apr 08, 2024, 08:26 PM UTC

    The cause for site impact is being investigated at this time.

  2. resolved Apr 09, 2024, 01:06 AM UTC

    This incident has been resolved.