Ancestry incident

Customers may be experiencing issues at this time. Investigation underway.

Critical Resolved View vendor source →

Ancestry experienced a critical incident on August 5, 2023 affecting Family Tree Features, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2023, 02:12 PM UTC
Resolved
Aug 05, 2023, 02:22 PM UTC
Duration
9m
Detected by Pingoru
Aug 05, 2023, 02:12 PM UTC

Affected components

Family Tree Features

Update timeline

  1. investigating Aug 05, 2023, 02:12 PM UTC

    The cause for site impact is being investigated at this time.

  2. resolved Aug 05, 2023, 02:22 PM UTC

    This incident has been resolved.