Ancestry incident

Customers may be experiencing issues at this time. Investigation underway.

Critical Resolved View vendor source →

Ancestry experienced a critical incident on December 13, 2023 affecting Family Tree Features, lasting 6h 22m. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2023, 04:10 PM UTC
Resolved
Dec 13, 2023, 10:33 PM UTC
Duration
6h 22m
Detected by Pingoru
Dec 13, 2023, 04:10 PM UTC

Affected components

Family Tree Features

Update timeline

  1. investigating Dec 13, 2023, 04:10 PM UTC

    The cause for site impact is being investigated at this time.

  2. resolved Dec 13, 2023, 10:33 PM UTC

    This incident has been resolved.