Ancestry incident

Customers may be experiencing issues at this time. Investigation underway.

Critical Resolved View vendor source →

Ancestry experienced a critical incident on August 15, 2024 affecting Family Tree Features and Search Functionality and 1 more component, lasting 2h 3m. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2024, 03:09 PM UTC
Resolved
Aug 15, 2024, 05:12 PM UTC
Duration
2h 3m
Detected by Pingoru
Aug 15, 2024, 03:09 PM UTC

Affected components

Family Tree FeaturesSearch FunctionalityHint-related Functionality

Update timeline

  1. investigating Aug 15, 2024, 03:09 PM UTC

    The cause for site impact is being investigated at this time.

  2. investigating Aug 15, 2024, 03:12 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 15, 2024, 05:12 PM UTC

    This incident has been resolved.