Ancestry incident

Customers may be experiencing issues at this time. Investigation underway.

Critical Resolved View vendor source →

Ancestry experienced a critical incident on August 15, 2024 affecting Family Tree Features, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2024, 10:33 PM UTC
Resolved
Aug 15, 2024, 10:46 PM UTC
Duration
12m
Detected by Pingoru
Aug 15, 2024, 10:33 PM UTC

Affected components

Family Tree Features

Update timeline

  1. investigating Aug 15, 2024, 10:33 PM UTC

    The cause for site impact is being investigated at this time.

  2. resolved Aug 15, 2024, 10:46 PM UTC

    This incident has been resolved.