Ancestry incident

Customers may be experiencing issues at this time. Investigation underway.

Critical Resolved View vendor source →

Ancestry experienced a critical incident on October 15, 2024 affecting Family Tree Features, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2024, 02:38 PM UTC
Resolved
Oct 15, 2024, 02:50 PM UTC
Duration
12m
Detected by Pingoru
Oct 15, 2024, 02:38 PM UTC

Affected components

Family Tree Features

Update timeline

  1. investigating Oct 15, 2024, 02:38 PM UTC

    The cause for site impact is being investigated at this time.

  2. resolved Oct 15, 2024, 02:50 PM UTC

    This incident has been resolved.