Ancestry incident

Customers may be experiencing issues at this time. Investigation underway.

Critical Resolved View vendor source →

Ancestry experienced a critical incident on November 13, 2024 affecting Family Tree Features, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2024, 09:30 PM UTC
Resolved
Nov 13, 2024, 09:51 PM UTC
Duration
21m
Detected by Pingoru
Nov 13, 2024, 09:30 PM UTC

Affected components

Family Tree Features

Update timeline

  1. investigating Nov 13, 2024, 09:30 PM UTC

    The cause for site impact is being investigated at this time.

  2. resolved Nov 13, 2024, 09:51 PM UTC

    This incident has been resolved.