Ancestry incident

Customers may be experiencing issues at this time. Investigation underway.

Critical Resolved View vendor source →

Ancestry experienced a critical incident on November 19, 2024 affecting Family Tree Features, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2024, 06:35 PM UTC
Resolved
Nov 19, 2024, 06:48 PM UTC
Duration
12m
Detected by Pingoru
Nov 19, 2024, 06:35 PM UTC

Affected components

Family Tree Features

Update timeline

  1. investigating Nov 19, 2024, 06:35 PM UTC

    The cause for site impact is being investigated at this time.

  2. resolved Nov 19, 2024, 06:48 PM UTC

    This incident has been resolved.