Ancestry incident

Customers may be experiencing issues at this time. Investigation underway.

Critical Resolved View vendor source →

Ancestry experienced a critical incident on December 9, 2024 affecting Family Tree Features, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2024, 06:35 PM UTC
Resolved
Dec 09, 2024, 07:48 PM UTC
Duration
1h 12m
Detected by Pingoru
Dec 09, 2024, 06:35 PM UTC

Affected components

Family Tree Features

Update timeline

  1. investigating Dec 09, 2024, 06:35 PM UTC

    The cause for site impact is being investigated at this time.

  2. resolved Dec 09, 2024, 07:48 PM UTC

    This incident has been resolved.