Ancestry incident

Customers may be experiencing issues at this time. Investigation underway.

Critical Resolved View vendor source →

Ancestry experienced a critical incident on January 1, 2025 affecting Family Tree Features, lasting 8h 57m. The incident has been resolved; the full update timeline is below.

Started
Jan 01, 2025, 07:25 AM UTC
Resolved
Jan 01, 2025, 04:22 PM UTC
Duration
8h 57m
Detected by Pingoru
Jan 01, 2025, 07:25 AM UTC

Affected components

Family Tree Features

Update timeline

  1. investigating Jan 01, 2025, 07:25 AM UTC

    The cause for site impact is being investigated at this time.

  2. resolved Jan 01, 2025, 04:22 PM UTC

    This incident has been resolved.