Ancestry incident

Customers may be experiencing issues at this time. Investigation underway.

Critical Resolved View vendor source →

Ancestry experienced a critical incident on January 19, 2025 affecting Hint-related Functionality, lasting 1m. The incident has been resolved; the full update timeline is below.

Started
Jan 19, 2025, 05:24 AM UTC
Resolved
Jan 19, 2025, 05:25 AM UTC
Duration
1m
Detected by Pingoru
Jan 19, 2025, 05:24 AM UTC

Affected components

Hint-related Functionality

Update timeline

  1. investigating Jan 19, 2025, 05:24 AM UTC

    The cause for site impact is being investigated at this time. Additional information and status will be provided as available.

  2. resolved Jan 19, 2025, 05:25 AM UTC

    This incident has been resolved.